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10875 Plano Rd.
Suite 123
Dallas, TX 75238
PH: 972-686-6869
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What happens after tests are ordered
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What happens after tests are ordered
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After tests are ordered online, you will receive a confirmation of your order by
email if you have provided an email address during registration. Stool and/or mouth
swab collection materials will be sent to you by First Class Mail. Instructions
on how to collect your specimen(s) and on how to package and return your specimen(s)
by UPS Next Day Air Saver (or 2nd Day Service for swabs only) will be enclosed.
Once your specimen(s) are received by EnteroLab, they will be processed immediately
for analysis. Please allow up to 3 weeks for results to be emailed to you, although
we will make every effort to get your results to you as soon as possible. Hard copies
of results are not physically mailed unless we have your request and authorization
to do so. Since it is possible albeit, rare that your emailed results may get filtered
by your email server,and hence, not delivered to you, or that your delivered results
may get lost in a "sea of spam" (unwanted emails), after 3 weeks, if you have not
seen your results, we ask that you contact us by email.
Each test panel for an additional person has to be ordered separately and consequently
has to assume its own shipping charge. The reason for this is that the kits have
to be packaged very specially for return overnight shipping because they are laboratory
specimens. This special packaging will only accept one specimen container. Shipping
in separate containers also helps avoid specimen mix-ups in the laboratory. (Even
if specimens could be shipped together, it really would not amount to much of a
cost savings because these type of shipping costs are calculated by weight and size
of the package, and a twice-larger package, double the weight would be roughly double
the cost anyway.)
If you are ordering for multiple family members, please select "Log Off" from the
left menu then select "Please click here to order for the first time" to place the
next order.
If you would like to submit the cost of tests to your insurance company for
reimbursement, the order confirmation emailed to you after you have submitted
your order contains the proper codes to do so. You may also click on "View Order
Status" from our home page, enter the user ID and password that you assigned to
your account during the ordering process, and print a Coded Invoice that can be
provided to your insurance company. We cannot guarantee reimbursement of our
tests by your insurance company, as EnteroLab is neither contracted with any
insurance carriers nor are we enrolled as medical provider with Medicare or
Medicaid.
Because of charges to us by our credit card merchant account to refund credit cards
and for our costs incurred on the test materials and for their shipping, requested
refunds unfortunately must sacrifice $50 of the originally charged amount. Cancelled
orders are only refunded up to one year from the date order is placed. We apologize
for this fact.
You can call us directly at 972-686-6869 between the hours of 9:00 AM and 5:00 PM
CT Monday-Friday if you have questions related to your order.
We at EnteroLab are honored to be given the opportunity to help you attain optimal
intestinal and overall health. Thank you!
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