| What happens after tests are ordered
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| What happens after tests are ordered
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After tests are ordered online, you will receive a confirmation of your order
by email if you have provided an email address during registration. Stool and/or mouth swab collection
materials will be sent to you by First Class Mail. Instructions on how to collect your specimen(s) and
on how to package and return your specimen(s) by UPS will be enclosed. Once your specimen(s) are
received by EnteroLab, they will be processed immediately for analysis. Test results will be
posted in 7-14 days from the time we receive your specimen; if you registered online, these
results can be viewed on our website at the View Order Status/View Results link using your user
name and password login. You must have provided an email address during registration in order
to receive this notice. If you were referred by an EnteroLab practitioner and you phoned in your
order, results will be provided to your practitioner.
Each test panel for an additional person has to be ordered separately and consequently
has to assume its own shipping charge. The reason for this is that the kits have
to be packaged very specially for return overnight shipping because they are laboratory
specimens. This special packaging will only accept one specimen container. Shipping
in separate containers also helps avoid specimen mix-ups in the laboratory. (Even
if specimens could be shipped together, it really would not amount to much of a
cost savings because these type of shipping costs are calculated by weight and size
of the package, and a twice-larger package, double the weight would be roughly double
the cost anyway.)
If you are ordering for multiple family members, please select "Log Off" from the
left menu then select "Please click here to order for the first time" to place the
next order.
If you would like to submit the cost of tests to your insurance company for reimbursement,
the order confirmation emailed to you after you have submitted your order contains
the proper codes to do so. You may also click on "View Order Status" from
our home page, enter the user ID and password that you assigned to your account
during the ordering process, and print a Coded Invoice that can be provided to your
insurance company. We cannot guarantee reimbursement of our tests by your insurance
company, as EnteroLab is neither contracted with any insurance carriers nor are
we enrolled as medical provider with Medicare or Medicaid.
Because of charges to us by our credit card merchant account to refund credit cards
and for our costs incurred on the test materials and for their shipping, requested
refunds unfortunately must sacrifice $50 of the originally charged amount. Cancelled
orders are only refunded up to 120 days from the date order is placed. We apologize
for this fact.
You can call us directly at 972-686-6869 between the hours of 9:00 AM and 5:00 PM
CT Monday-Friday if you have questions related to your order.
We at EnteroLab are honored to be given the opportunity to help you attain optimal
intestinal and overall health. Thank you!
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