After tests are ordered online, you will receive a confirmation of your order by email if you have provided an email address during registration. Stool and/or mouth swab collection materials will be sent to you by First Class Mail. Instructions on how to collect your specimen(s) and on how to package and return your specimen(s) by UPS Next Day Air Saver (or 2nd Day Service for swabs only) will be enclosed. Once your specimen(s) are received by EnteroLab, they will be processed immediately for analysis. Please allow up to 3 weeks for results to be emailed to you, although we will make every effort to get your results to you as soon as possible. Hard copies of results are not physically mailed unless we have your request and authorization to do so. Since it is possible albeit, rare that your emailed results may get filtered by your email server,and hence, not delivered to you, or that your delivered results may get lost in a "sea of spam" (unwanted emails), after 3 weeks, if you have not seen your results, we ask that you contact us by email.

Each test panel for an additional person has to be ordered separately and consequently has to assume its own shipping charge. The reason for this is that the kits have to be packaged very specially for return overnight shipping because they are laboratory specimens. This special packaging will only accept one specimen container. Shipping in separate containers also helps avoid specimen mix-ups in the laboratory. (Even if specimens could be shipped together, it really would not amount to much of a cost savings because these type of shipping costs are calculated by weight and size of the package, and a twice-larger package, double the weight would be roughly double the cost anyway.)

If you are ordering for multiple family members, please select "Log Off" from the left menu then select "Please click here to order for the first time" to place the next order.

If you would like to submit the cost of tests to your insurance company for reimbursement, the order confirmation emailed to you after you have submitted your order contains the proper codes to do so. You may also click on "View Order Status" from our home page, enter the user ID and password that you assigned to your account during the ordering process, and print a Coded Invoice that can be provided to your insurance company. We cannot guarantee reimbursement of our tests by your insurance company.

Because of charges to us by our credit card merchant account to refund credit cards and for our costs incurred on the test materials and for their shipping, requested refunds unfortunately must sacrifice $40 of the originally charged amount. We apologize for this fact.

We at EnteroLab are honored to be given the opportunity to help you attain optimal intestinal and overall health. Thank you!